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Ordering |
1. |
What forms of payment do you accept? |
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Buyoverstock.com customers may purchase products by major credit card (Visa, MasterCard, Discover, and American Express), PayPal®, cashier's check, or money order.
If you would like to pay by Cashier's Check or Money Order, please call Buyoverstock.com Customer Service toll free at 1-800-686-5242. A Customer Service associate will assist you to complete your purchase. |
2. |
Is it safe to use my credit card on your site? |
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Yes, shopping at Buyoverstock.com is safe. We guarantee that any purchase you make on the Buyoverstock.com website will be 100% safe. If unauthorized charges are made to your credit card as a result of doing business with us, you will pay nothing.
Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for any
of this $50.00, Buyoverstock.com will cover the
entire liability for you, up to the full $50.00.
Buyoverstock.com will only cover this liability
if the unauthorized use of your credit card resulted
through no fault of your own from purchases made
at Buyoverstock.com while using the secure server.
Buyoverstock’s servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only Buyoverstock can read a buyer's personal information.
Shopping online at Buyoverstock.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Buyoverstock.com, you will be on your way to appreciating the convenience and security of shopping from home. |
3. |
Is it safe to use my debit card on your website? |
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Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided. |
4. |
Do you charge sales tax on orders? |
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There is no sales tax on orders Buyoverstock.com pays all applicable sales tax for you. |
5. |
What is a Card Verification Number? |
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Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers. We hope that you will be pleased with the high standards of business practices on our website. |
6. |
How can I change or cancel an order? |
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If you would like to change or cancel an order, please call Buyoverstock.com Customer Service toll-free at 1-800-686-5242 as soon as possible after placing your order.
Our office hours are Monday-Friday, 9AM to 6PM EST, Saturday, 9AM to 6PM EST, |
7. |
Company & Group Sales |
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We welcome Company &
Group accounts. Please email sales@buyoverstock.com
to discuss how we can make your company's or organization's
purchases as attractive and convenient as possible.
Please provide the following information in your
email to sales@buyoverstock.com: |
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Your name and title or organizational role |
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Your contact information (e.g., phone number or email address you would like us to use to follow up with you) |
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Your company name or organization name |
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Number of employees or number of members |
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8. |
How can I check Order Status? |
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To check status of your order, please click on the link ‘Track My Order' on top of the page. |
9. |
Can I order over the phone? |
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A: Yes.
If you would like to order by phone, please
call Buyoverstock.com Customer Service toll-free
at 1-800-686-5242.
A Customer Service associate will assist you
to complete your purchase. |
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10. |
Why doesn't the tracking number work? |
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It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Buyoverstock.com Customer Service toll-free at 1-800-686-5242 |
11. |
Why won't my order go through? |
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Below are the most common explanations for an order not going through: |
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If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization. |
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If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal. |
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If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Buyoverstock.com Customer Service toll-free at 1-800-686-5242 to complete your order over the phone. |
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12. |
When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
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A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Below are additional explanations for an order not going through: |
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If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has co ded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization. |
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If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal. |
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If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Buyoverstock.com Customer Service toll-free at 1-800-686-5242 to complete your order over the phone. |
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13. |
What are cookies? Do I need to enable cookies on my browser to shop at Buyoverstock.com? |
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A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Buyoverstock.com Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Buyoverstock.com account information. |
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Shipping and Delivery |
1. |
How much do you charge for shipping? |
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We offer $2.99
shipping anywhere in the United States! Allow 3-10
business days for receipt within the United States.
Expedited Shipping
If you would like to pay for UPS 2nd Day Air or UPS Next Day Air shipping, complete your purchase and then contact Customer Service at 1-800-686-5242. A flat rate fee will apply if the merchandise is available for expedited shipping.
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2. |
Do you ship to addresses outside the United States? |
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We ship to all US States and Territories. Sorry, we do not ship internationally at this time. |
3. |
Do you ship to PO boxes or Military APO/FPO addresses? |
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Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
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Finding your Size |
1. |
How do I know my shoe size? |
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When you purchase shoes from us you do not need to worry about fit. We offer free return shipping so it cost you nothing to return your purchase. We offer a 30 day money back guarantee if you are not completely satisfied with your purchase.
If you need assistance determining your size, we offer two ways to measure your feet:
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Printable Fitting Chart |
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Click here to download printable fitting chart. In order to get an accurate printout, your printer's Fit to Page option should be deselected. |
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| To view these printable fitting charts you must use Acrobat® Reader.
Click on the Get Acrobat Reader button to get it now. |
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Measuring Table |
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If you do not have a printer, you can use our measurement table. Simply measure your foot with a ruler or tape measurer, then find the closest measurement on the measurement table that is equal to or greater than the length of your foot. |
How to Measure your feet
| Step 1 - Place your foot flat on a piece of paper. Putting your full weight onto it, trace your foot. |
Step 2 - With a tape measure or ruler, measure the length of your traced foot from the heel to the tip of your longest toe. |
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| Step 3 - Refer the Footwear Size Chart below to convert from inches to U.S. shoe sizes. Find the closest measurement, in inches, that is equal to or greater than the length of your foot. For example, a man whose foot measures 10.3 inches is a U.S. 9.5. |
Tips - If your foot measures a half size and the shoe you want only comes in whole sizes, round up to the nearest whole size. If you're between sizes, round up to the next size. Keep in mind that feet can swell during the day so measure your feet at the end of the day. |
Men's Size
Conversions
US |
Inches |
6 |
9.25" |
6.5 |
9.5" |
7 |
9.625" |
7.5 |
9.75" |
8 |
9.9375" |
8.5 |
10.125" |
9 |
10.25" |
9.5 |
10.4375" |
10 |
10.5625" |
10.5 |
10.75" |
11 |
10.9375" |
11.5 |
11.125" |
12 |
11.25" |
13 |
11.5625" |
14 |
11/875" |
15 |
12.1875" |
16 |
12.5" |
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2. |
What is letter ‘W' or ‘M' means near each shoe size. |
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This letter represent the width of the shoes. A "M" width is the same as a medium width and “W” is for wide width. Please use sizing template (PDF file) to find out the width you need for your shoes. |
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30 Day Money Back Guarantee.
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We guarantee you will be 100% satisfied. |
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If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. Please review our return policy and instruction for making return or an exchange. |
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Return/Exchange Policy |
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We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. |
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Return shipping is FREE. We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage.
You can return your order for up to 30 days from the purchase date. Items that you return or exchange must be in the condition that you received them and in the original box. Buyoverstock.com does not guarantee wear or tear or any damage unrelated to the manufacturer. |
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We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued. |
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Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item. |
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Please note, Buyoverstock.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 30 Day. Return Policy from an address outside the U.S., please ship to: Buyoverstock.com 2167 Longmont Drive, Lawrenceville, GA – 30044 clearly write your Buyoverstock.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Buyoverstock.com Customer Service toll free at 1-800-686-5242 |
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